FAQ
Ticket Sales, Exchanges, and Returns
How can I purchase tickets for shows?
How can I purchase tickets for shows?
Tickets are sold in person at the Stanford Live Ticket Office, online, and by phone. The Ticket Office is open Tuesday–Friday from 12:00 PM to 5:00 PM. Orders may be placed online 24/7. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.
Who needs a ticket, and are discounts available?
Who needs a ticket, and are discounts available?
All attendees, regardless of age, must have a ticket to attend a Stanford Live event. Children under the age of 18 must be accompanied by an adult. Discounted tickets are available for Stanford University students and employees, including Stanford Hospital employees.
What if I have a ticket to a show but I'm not feeling well?
What if I have a ticket to a show but I'm not feeling well?
If you are experiencing symptoms or have come into contact with anyone who is sick, please stay home. Your tickets may be exchanged for another performance of equal or greater value scheduled in the same season (excluding performances ticketed by Goldenvoice/AXS) or donated as a tax-deductible donation to Stanford Live. Click here to exchange or donate your tickets.
What if my show is canceled or rescheduled?
What if my show is canceled or rescheduled?
If a performance is canceled or rescheduled, you will be notified and have the option to request a refund, exchange your tickets for another show of equal or greater value scheduled in the same season (excluding Goldenvoice performances at Frost Amphitheater), or donate your tickets as a donation to Stanford Live. Click here for more information about donations and exchanges.
How do I access my mobile tickets?
How do I access my mobile tickets?
You can access your tickets by clicking on the "My Account" section at the top of the site. To learn more, watch the step-by-step instructional video below to see how to access your mobile tickets.
Other
I lost an item at a performance. How do I get it back from the lost and found?
I lost an item at a performance. How do I get it back from the lost and found?
If you have lost an item while attending a Stanford Live event, please fill out this form to report it and provide a description. Please allow up to 3 business days for a response if your item is found.
