Ticket and Performance Policies
Please review the following box office policies and attendance etiquette tips to make the most of your Stanford Live experience. All programs and prices are subject to change.
Can’t make a performance? Exchange or donate your tickets
Notification list for tickets to at-capacity events
Even though a performance may reach capacity in advance, at times tickets may be released and become available for sale. In order to expand the number of people who can enjoy our performances, we have created an online notification list to inform patrons when tickets have been released for sold-out events. Signing up for the list does not guarantee a seat, and purchases will be fulfilled in the order received.
When and where will I receive my tickets?
At time of your purchase, you will be given the option to receive your tickets in the mail or have them held at will call. If your order is received seven days or fewer prior to the performance, your tickets will be held at the venue’s will-call window on the performance date.
What if I haven’t received my tickets?
Please allow 10 business days for your tickets to arrive in the mail. If your tickets have not arrived after 10 business days, please call the Bing Concert Hall Box Office at 650.724.BING (2464) or send an email to email@example.com.
Subscription orders are subject to an $10 handling charge per order. Tickets to single performances are subject to a $5-per-ticket handling charge for orders placed by mail or online. All phone orders except subscriptions incur a $5-per-ticket handling charge. Stanford students’ discounted tickets are subject to a lower $2-per-ticket handling charge.
Due to the nature of live performance, all programs and prices are subject to change. Tickets are nonrefundable, except in the case of a cancelled event.
Please be aware that all events start promptly at the time indicated on the ticket. To minimize disruptions, patrons arriving after curtain time will be seated at a suitable interval in the program as designated by the artist(s). We recommend that you arrive at least 30 minutes prior to performances to find parking and to take your seat before the curtain rises.
Stanford Live is committed to providing quality cultural experiences for audience members of all ages, although some performances may not be suitable for young children under the age of five. Regardless of age, all children must have a ticket; children under 18 must be accompanied by an adult. We ask that children attending Stanford Live performances sit quietly throughout the performance. Please inform Bing Concert Hall Box Office personnel if you will be attending with a child so that they can assist you in making the best seating selection.
Please turn off all pagers, cellular phones, personal organizers, watch alarms, and other sound-emitting devices before the performance. Cameras and recording equipment are strictly prohibited. There is limited cell phone service at Bing Concert Hall, especially in the auditorium. Medical professionals and others who may need to be reached during a concert should contact the Patron Services desk.
Food and beverages
No food or beverages are allowed inside the seating area of indoor venues.
Smoking is not permitted inside any of the venues.
Ticket donation requests
Due to the large volume of requests and the limited capacity of Bing Concert Hall, Stanford Live can only currently consider ticket donation requests from Stanford-affiliated organizations. Please submit only one donation request on behalf of your organization by mail or email only; no phone requests, please. Requests must be received at least one month in advance of your response deadline. Organizations may only receive ticket donations once per year.
If you are a Stanford-affiliated organization and would like to request a ticket donation, email firstname.lastname@example.org or mail your request to:
Attn: Ticket Donation Request
365 Lasuen St
Stanford, CA 94305
Other neighborly considerations
We want everyone to share in the enjoyment of our performances, so we seek your help in respecting the needs of others. Coughing, while unavoidable, can be quite distracting. If possible, please try to refrain from coughing until an appropriate break in the program, or, if the cough persists, consider excusing yourself to the lobby. And please unwrap any lozenges or other products before the performance starts. Also, many people are highly allergic to perfume, cologne, or scented products, so we ask that patrons avoid using them. We appreciate your kindness and understanding.