COVID-19 Impacts • Frequently Asked Questions
Box office services available online only until further notice.
   COVID-19 Impacts • Frequently Asked Questions

Frost Amphitheater

 

As we continue to navigate this unprecedented year, we want to make sure you—our Stanford Live family—stay informed. Please check back as we will continue to update this page.
 

[Updated July 16, 2020]

Health and Safety

 

Will performances actually happen in fall 2020?

In-person concerts are currently not permitted at Stanford University. While we are hopeful to be able to offer performances in the fall, all advertised performances may need to be altered, rescheduled, or canceled entirely. In the event the performances cannot proceed as planned, options for refunds, exchanges, and donations will be available. Each day brings more news—but through it all, we promise to keep our patrons informed.

 

How can I tell what performances are still happening?

Our online calendar hosted here on our website will have the latest information.

 

If performances start up again, what measures will Stanford Live take to protect patrons?

If we are allowed to present events again in the fall, we will be carefully auditing our spaces and adhering to guidelines set at the university, county, and federal levels as they pertain to social distancing and hygiene. We are currently considering many decisions such as moving performances outdoors to enable better social distancing, limiting sales from our café, significantly reducing venue capacities, eliminating physical program books, and increasing the frequency of cleanings. Decisions are ongoing and will be made in consultation with local health officials.

 

What if I have a ticket to a show but I’m not feeling well?

We are pleased to offer free exchanges until further notice. If you are experiencing symptoms or have come into contact with anyone who is sick, please stay home. Your tickets may be exchanged to any other performance in the same season (excluding Frost Amphitheater performances) or donated as a tax-deductible donation to Stanford Live.

 

Seating

 

What’s with the one-price model this fall?

To allow our team the flexibility to seat patrons in a socially distanced manner or to move performances from one space to another, we are reducing our capacity for all venues to under 30% and exploring a “one-price” model for many of our performances in the 2020–21 season, starting with the fall. This model allows us to normalize ticket values in seated venues like Bing Concert Hall and Memorial Auditorium so we can more easily move ticketed patrons into outdoor, general admission environments like Frost Amphitheater or our adjacent lawn spaces. We will apply this model to most of our fall performances except for our rescheduled presentation of Yang Liping’s Rite of Spring. We will reevaluate this model for our winter shows.

 

I'd like to purchase tickets to a fall performance. How is seating going to work?

All performances going on sale June 9 through the public onsale on July 16 will be for performances from September through November 2020. Seats will not be assigned at time of purchase, as our team will be manually seating patrons by order date in a manner that is appropriately distanced from other orders. Please note that by default, seating will be grouped by order. 

A couple days before the performance, tickets will be delivered via email PDF or left at will call if requested. While our team will be practicing safety measures recommended at the university and county level, to minimize the amount of contact required to claim your tickets, we highly recommend selecting eTickets when purchasing.

 

Ticket Sales, Exchanges, and Refunds

 

When will the next Stanford Live season be announced?

Our 2020–21 season was announced on May 27! Watch a recording of the event here.

 

When are tickets going on sale for the 2020–21 season?

In light of many factors that may affect events during the 2020–21 season, ticket sales will have a phased approach this year. Sales for events occurring September through November 2020 will go on presale to members starting June 9, 2020. The public onsale for these performances will be on July 16, 2020. The sale timeline for winter shows will be announced this fall.

This schedule provides maximum flexibility for our artists while minimizing the effects on our patrons if changes or cancellations are necessary as the season progresses.

 

Will you have a physical box office where I can go to place an order?

As of June 10, we are still adhering to county and university shelter-in-place ordinances and do not have a planned opening date for our physical box office. Orders may be placed online 24/7. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.

 

If I purchase a ticket to a performance that is later canceled or rescheduled, can I get a refund?

Yes. If a performance is canceled or rescheduled, you may exchange to a different performance within the same season (excluding Frost Amphitheater performances), donate your ticket as a tax-deductible donation to Stanford Live, or you will receive a refund. To ensure that your request is processed in a timely manner, please submit your request at least 1 hour prior to curtain. We are pleased to offer fee-free exchanges for all patrons until further notice for the 2020–21 season.

 

I kept my tickets for Rite of Spring, which was originally on February 21 & 22. Since it’s now moved to December 11 & 12, 2020, when will I get my new tickets?

We’re thrilled you’ll still be joining us for this amazing work by choreographer Yang Liping. New tickets will be mailed later this summer, unless you have Stanford student tickets or group tickets, in which case they will be held at will call for pick-up on the day of your performance.

 

I’d like to purchase tickets to the rescheduled Rite of Spring performance in December. When can I do that?

Tickets for shows in December 2020 will go on sale later this summer or early fall. Stay tuned!

 

I see a performance listed in the brochure, but cannot find it in the calendar where it should be?

Check out our updated performance filter to view performances with date changes or cancellations. 

 

Summer 2020 

Will there be any performances at Frost Amphitheater in summer 2020?

There will be no performances through August of 2020. The performance by Joe Russo's Almost Dead originally scheduled on August 15 is now postponed to August 14 of 2021. 
 

I had tickets to a show in Stanford Live’s 2019–20 season. What happened to those?

At this time, all tickets to canceled performances have either been refunded or—if requested—converted to a tax-deductible donation to Stanford Live. If you have not yet received your refund or if you have any questions, contact us at bingboxoffice@stanford.edu.

 

I had funds on account for the 2019–20 season. What happened to those?

At this time, all unused account credit has either been automatically transferred for use in our upcoming 2020–21 season, or it has been converted to a donation to Stanford Live per request.

 

 

Other

This is all so crazy. Is Stanford Live going to be okay?

Times are tough for many of us in the entertainment industry, but we are doing our best to stay positive, connected, and flexible. We are a team of arts lovers, dedicated to celebrating and supporting live performance. We miss seeing all our audiences and artists live—our Stanford Live family!—and it will be an amazing day when we can all be together again.

 

How can I support artists during this time?

Follow your favorite artists on social media or explore new sounds! Purchase music directly from the artist, grab that cool band t-shirt you’ve always wanted, or visit artist and company websites to see if there are other ways you can support directly. Share your favorite artists with friends, families, and kids—a little goes a long way. And keep listening and watching them hone their craft from afar.

 

How can I support Stanford Live?

Learn more about our membership program here.

 

I want to receive the latest updates from Stanford Live on performances, cancellations, and more. How can I stay informed?

Sign up for our eNewsletter here.

 

Will you start livestreaming concerts?

We are in discussion with artists about the possibility of livestreaming events from Bing Concert Hall. Stay tuned!