2020–21 Season FAQ
As we continue to navigate this unprecedented year, we want to make sure you—our Stanford Live family—stay informed. Please check back as we will continue to update this page.
[Updated April 1, 2021]
Stanford Under the Stars: Movie Nights at Frost
What health and safety protocols does Stanford Live have in place?
Over the past year, Stanford Live has been working closely with health and university officials to ensure a safe experience for patrons. All events at Frost adhere to the following guidelines issued by the Centers for Disease Control (CDC), Santa Clara County, and the state of California for increased health and safety procedures.
Patrons are required to wear face masks that cover their nose and mouth at all times and must stay at least six feet apart from those not in their household. Signage in the venue will direct patrons and encourage social distancing. In addition, Frost Amphitheater has acquired hand sanitizer stations to be placed strategically around the venue. Learn more about Frost’s COVID-19 safety guidelines. Failure to follow these guidelines will result in removal from the venue.
Patrons should stay home if they are experiencing a fever or any COVID-19 symptoms, have tested positive for COVID-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having COVID-19.
Read more here about what Stanford Live has been doing to prepare for a safe return to live performances.
Will live performances happen at Frost soon?
As COVID-19 cases in the Bay Area continue to decline and more of the population is vaccinated, we hope to transition in the summer to in-person live performances at Frost. Programming and events for a summer series are in development and will be announced at a later date.
What is the capacity for Movie Nights at Frost?
Frost Amphitheater’s capacity limits are reduced to 400, or 5% of the amphitheater’s total capacity, allowing for seating arrangements that adhere to social distancing guidelines.
How can I purchase tickets for Movie Nights at Frost?
Tickets are sold in advance online only and emailed to patrons the day of the show. E-tickets will then be scanned on patrons’ phones upon entry. Tickets may be purchased in seating pods of one, two, four, or six tickets. All ticket sales end at midnight the day before the show. Tickets are on sale now.
How does seating work?
Tickets are available in pods of one, two, four, and six, with a limit of one pod per household for each movie. Pods must arrive all together to enter the venue. All patrons must sit in their assigned seats during the movie. Chairs cannot be moved.
Do I have to wear a mask?
You are required to wear a face mask that covers your nose and mouth at all times. If you are eating, please cover your face between bites and sips.
What can I bring?
Frost Amphitheater’s clear bag policy is still in place. Only small clutch bags (no larger than 5”x8”) and clear plastic, vinyl or PVC bags that do not exceed 12"W x 12"H x 6"D will be allowed inside the venue (one bag per person). Small clutch bags and non-clear diaper bags are permitted and can be carried separately or within a clear bag.
Blankets are permitted to be used on your lap or to stay warm and can be carried separately or within a clear bag. Blankets cannot exceed 40"x60”and are not permitted on the grass.
Permitted food and beverage items include bagged snacks and personal food items, factory sealed water bottles 20 oz. or under (1 bottle per person), and empty, reusable water bottles. If the reusable bottle is over 20 oz it must be non-metal. Water refill stations are located near each restroom building in the venue. All snacks and bottles must fit in your clear bag. Food and beverages are also available for purchase inside the venue. Visit the Food and Beverage page to view our menu.
Personal chairs, outside alcohol, coolers, and tables are not allowed. Please visit our What to Bring page on the Frost Amphitheater website for a full list of prohibited items.
Do you have a coat check available?
Coat check is not available at this time, so please leave items that will not fit in your clear bag at home or in your vehicle.
Are food and beverage being sold on site?
Food and beverage service is available. Once at Frost Amphitheater, text FROSTAMP to 474747 to order from your phone. Please wait in your seat until you receive a text to pick up your order. Beverages include beer, wine, hard seltzers, cocktails, and non-alcoholic drinks such as water, soda, and iced coffee. Snacks and other food plates are also available. Visit our Food and Beverage page to view our complete menu options.
Where can I park?
Parking is FREE on the Stanford campus in metered and lettered parking zones on weekdays after 4:00 PM and on weekends at all times. Disabled parking, loading, and service vehicle restrictions are enforced at all times. Click here for a map and directions to Frost Amphitheater.
Can I visit other parts of the Stanford University campus?
Visitors are welcome in the outdoor areas of the Arts, Athletics, and Community Zones at Stanford University, while the other zones on campus, including the core academic campus, will remain limited to approved students, faculty, and staff to support teaching and research activities. A campus map showing the locations of the different campus zones is available here.
The Stanford Art Museums will be open to the public as of April 21. Free timed tickets are required. For more information, visit the Cantor Arts Center website.
What if I have a ticket to a movie and I’m not feeling well?
We are pleased to offer free exchanges (subject to availability) until further notice. If you are experiencing symptoms or have come into contact with anyone who is sick, please stay home. Your tickets may be exchanged to any other Stanford Under the Stars movies (subject to availability) or donated as a tax-deductible donation to Stanford Live. Exchanges cannot be put on account credit. To start an exchange, please fill out this form. Exchanges must be submitted at least 2 hours prior to the show. For donations, fill out this form. At this time we are not offering refunds unless a screening is canceled.
You should stay home if you are experiencing a fever or any COVID-19 symptoms, have tested positive for COVID-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having COVID-19.
What if it rains?
In the event of inclement weather, check our social media channels @stanfordlive and our website for updates. We will make a final call on weather no later than 4pm on the day of the event. Canceled screenings will not be rescheduled. If a movie screening is canceled due to inclement weather, you will be notified and have the option to request a refund, exchange your tickets for any other Stanford Under the Stars movies in the series (subject to availability), or donate your tickets as a tax-deductible donation to Stanford Live. Exchanges cannot be put on account credit.
Ticket Sales, Exchanges, and Refunds
When will the next Stanford Live season be announced?
We are working on the 2021–22 season, which begins in the fall. Stay tuned for more information.
When are tickets going on sale for the 2021–22 season?
We are working on the 2021–22 season. Stay tuned for more information.
Do you have a physical box office where I can go to place an order?
While in-person box office services are not available at this time, our phone lines are open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email firstname.lastname@example.org and our staff will respond as soon as possible.
If I purchase a ticket to a movie that is later canceled or rescheduled, can I get a refund?
If a movie screening is canceled due to inclement weather or other circumstances, you will be notified and have the option to request a refund, exchange your tickets for any other Stanford Under the Stars movies in the series (subject to availability), or donate your tickets as a tax-deductible donation to Stanford Live. Exchanges cannot be put on account credit.
2020–21 Digital Season
What types of content are in the digital season?
Our digital 2020-21 season includes short films filmed at Bing Concert Hall, featuring the St. Lawrence String Quartet, pianist Garrick Ohlsson, musician Vân Ánh (Vanessa) Võ, the Kronos Quartet, and more. In addition, we will screen new performances by many of our favorite artists including the Takács Quartet, Manual Cinema, Taylor Mac, and others.
Access Stanford Live's Film Series and More
Access to our short films content is free for Stanford Live members at the $100 Patron level or above and for all currently enrolled Stanford students. Join as a member today to receive 12 months of exciting member benefits such as free access to exclusive digital content, preferred presale opportunities, and invitations to special events. Learn more about member levels and benefits on our support page.
How to Log In and Access our Film Series
If you are a Stanford Live member, head to our Films & Screenings page and select your desired feature. Use the "Member Access" button to log in and access your content. If you are a Stanford student, head for our Films & Screenings page and select your desired feature, then use the "Stanford Student WebAuth" button to access. If you have recently become a member, please note that your access may take up to 6 hours to register.
How can I support Stanford Live?
Learn more about our membership program here. Access to our short films content and more will be free for Stanford Live members at the $100 Patron level or above. Join as a member today to receive 12 months of exciting member benefits such as free access to exclusive digital content, preferred presale opportunities, and invitations to special events.
I want to receive the latest updates from Stanford Live on performances, cancellations, and more. How can I stay informed?
Sign up for our eNewsletter here.