COVID-19 Impacts • Frequently Asked Questions
Starting September 1: Box office phone lines will be open with limited hours on Tuesdays and Fridays
   COVID-19 Impacts • Frequently Asked Questions

Frost Amphitheater

 

As we continue to navigate this unprecedented year, we want to make sure you—our Stanford Live family—stay informed. Please check back as we will continue to update this page.
 

[Updated September 16, 2020]
 

Digital Fall Season

Will performances actually happen in fall 2020?
Fall 2020 at Stanford University will be unlike anything we could have imagined several months ago. We'll be missing over 7,000 undergraduate students while in-person classes, live events, and PAC-12 sports will all be on pause. In response to ongoing restrictions around live events, all fall shows originally scheduled in 2020 are unfortunately canceled.

Despite the ongoing restrictions on in-person performances, it remains our core mission to highlight the work of critical and talented artists from across all genres—and to provide you with the performance experiences you know and love. We’re excited to announce a new approach to our programming for the next several months.

 

What types of content will the digital season include this fall?

Starting in late September, we will begin rolling out our digital fall season that includes short films filmed at Bing Concert Hall, featuring the St. Lawrence String Quartet, pianist Garrick Ohlsson, musician Vân Ánh (Vanessa) Võ, the Kronos Quartet, and more. In addition, we will screen new performances by many of our favorite artists including the Takács Quartet, Manual Cinema, Taylor Mac, and others.

Access to our short films content will be free for all currently enrolled Stanford students and Stanford Live members at the $100 Patron level or above. Join as a member today to receive 12 months of exciting member benefits such as free access to exclusive digital content, preferred presale opportunities, and invitations to special events. Learn more about member levels and benefits on our support page.

Special ticketed events with comedian Colin Quinn and innovative theater makers 600 Highwaymen, free Stanford Live podcasts, lectures, and more will also be available to all patrons.

 

I am experiencing financial hardships this year due to the pandemic and natural disasters and am unable to afford a $100 membership at this time. Are there other ways to access digital content?  

We know that some people have been impacted financially by the ongoing COVID-19 pandemic and the devastating California wildfires. If you would like to access our digital content and are experiencing financial hardship, please contact Max Williams at max.williams@stanford.edu to learn about your options.

 

Health and Safety

 

Will performances happen in winter 2021?

In-person concerts are currently not permitted at Stanford University. While we are hopeful to be able to offer performances in the winter and spring of 2021, all advertised performances may need to be altered, rescheduled, or canceled entirely. In the event the performances cannot proceed as planned, options for refunds, exchanges, and donations will be available. Each day brings more news—but through it all, we promise to keep our patrons informed.

 

How can I tell what performances are still happening?

Our online calendar hosted here on our website will have the latest information.

 

If performances start up again, what measures will Stanford Live take to protect patrons?

If we are allowed to present events again in the winter and spring, we will be carefully auditing our spaces and adhering to guidelines set at the university, county, and federal levels as they pertain to social distancing and hygiene. We are currently considering many decisions such as moving performances outdoors to enable better social distancing, limiting sales from our café, significantly reducing venue capacities, eliminating physical program books, and increasing the frequency of cleanings. Decisions are ongoing and will be made in consultation with local health officials.

 

What if I have a ticket to a show but I’m not feeling well?

We are pleased to offer free exchanges until further notice. If you are experiencing symptoms or have come into contact with anyone who is sick, please stay home. Your tickets may be exchanged to any other performance in the same season (excluding Frost Amphitheater performances) or donated as a tax-deductible donation to Stanford Live.

 

Ticket Sales, Exchanges, and Refunds

 

When will the next Stanford Live season be announced?

Our 2020–21 season was announced on May 27! Watch a recording of the event here.

 

When are tickets going on sale for the 2020–21 season?

In light of many factors that may affect events during the 2020–21 season, ticket sales will have a phased approach this year. All fall 2020 performances are canceled. The sale timeline for winter shows will be announced later this fall.

This schedule provides maximum flexibility for our artists while minimizing the effects on our patrons if changes or cancellations are necessary as the season progresses.

 

I purchased tickets to a show occurring in September, October, or November. Can I receive a refund?
Thank you for supporting us during such uncertain and tumultuous times. Current ticket holders will all receive an email detailing your three ticketing options, which will be processed starting September 9, 2020: convert your tickets to account credit for the 2020–21 season, donate your tickets as a tax-deductible donation to Stanford Live, or receive a refund. For refunds, no action is required and refunds will begin processing on September 9, 2020 to the original method of payment.

If you have any questions, please contact the Bing Box Office at bingboxoffice@stanford.edu.

 

How will ticketing work for the fall digital season?
Access to our short films series is free for all currently enrolled Stanford students and Stanford Live members at the $100 Patron level or above. Visit our Films & Screenings page for more info.

The new Stanford Live podcasts and lecture events are free. More details on purchasing tickets for other special events will be announced in the coming weeks.   

 

Will you have a physical box office where I can go to place an order?

While in-person box office services are not available at this time, we will be opening up our phone lines starting September 1 for limited hours on Tuesdays and Fridays from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.

 

If I purchase a ticket to a performance that is later canceled or rescheduled, can I get a refund?

Yes. If a performance is canceled or rescheduled, you may exchange to a different performance within the same season (excluding Frost Amphitheater performances), donate your ticket as a tax-deductible donation to Stanford Live, or you will receive a refund. We are pleased to offer fee-free exchanges for all patrons until further notice for the 2020–21 season.

 

I see a performance listed in the brochure, but cannot find it in the calendar where it should be?

Check out our updated performance filter to view performances with date changes or cancellations. 

 

Seating

 

What’s with the one-price model this season?

To allow our team the flexibility to seat patrons in a socially distanced manner or to move performances from one space to another, we are reducing our capacity for all venues to under 30% and exploring a “one-price” model for many of our performances in the 2020–21 season, starting with the winter. This model allows us to normalize ticket values in seated venues like Bing Concert Hall and Memorial Auditorium so we can more easily move ticketed patrons into outdoor, general admission environments like Frost Amphitheater or our adjacent lawn spaces. Please note that as the situation is fluid, these processes may change as we approach winter 2021. 

 

I'd like to purchase tickets to a winter performance. How is seating going to work?

The sale timeline for winter 2021 shows will be announced in the fall. Seats will not be assigned at time of purchase, as our team will be manually seating patrons by order date in a manner that is appropriately distanced from other orders. Please note that by default, seating will be grouped by order. 

A couple days before the performance, tickets will be delivered via email PDF or left at will call if requested. While our team will be practicing safety measures recommended at the university and county level, to minimize the amount of contact required to claim your tickets, we highly recommend selecting eTickets when purchasing. 

 

Other

This is all so crazy. Is Stanford Live going to be okay?

Times are tough for many of us in the entertainment industry, but we are doing our best to stay positive, connected, and flexible. We are a team of arts lovers, dedicated to celebrating and supporting live performance. We miss seeing all our audiences and artists live—our Stanford Live family!—and it will be an amazing day when we can all be together again.

 

How can I support artists during this time?

Follow your favorite artists on social media or explore new sounds! Purchase music directly from the artist, grab that cool band t-shirt you’ve always wanted, or visit artist and company websites to see if there are other ways you can support directly. Share your favorite artists with friends, families, and kids—a little goes a long way. And keep listening and watching them hone their craft from afar.

 

How can I support Stanford Live?

Learn more about our membership program here. Access to our short films content and more will be free for Stanford Live members at the $100 Patron level or above. Join as a member today to receive 12 months of exciting member benefits such as free access to exclusive digital content, preferred presale opportunities, and invitations to special events.

I want to receive the latest updates from Stanford Live on performances, cancellations, and more. How can I stay informed?

Sign up for our eNewsletter here.