2020–21 Season FAQ
Will there be any performances at Frost Amphitheater in summer 2020?
There will be no performances in June or July. Updates on the performance by Joe Russo’s Almost Dead on August 16 will be available in the coming weeks.
I had tickets to a show in Stanford Live’s 2019–20 season. What happened to those?
At this time, all tickets have either been refunded or—if requested—converted to a tax-deductible donation to Stanford Live. If you have not yet received your refund or if you have any questions, contact us at firstname.lastname@example.org.
I had funds on account for the 2019–20 season. What happened to those?
At this time, all account credit has either been automatically transferred for use in our upcoming 2020–21 season, or it has been converted to a donation to Stanford Live per request.
I kept my tickets for Rite of Spring, which was originally on February 21 & 22. Since it’s now moved to December 11 & 12, 2020, when will I get my new tickets?
We’re thrilled you’ll still be joining us for this amazing work by choreographer Yang Liping. New tickets will be mailed later this summer, unless you have Stanford student tickets or group tickets, in which case they will be held at will call for pick-up on the day of your performance.
I’d like to purchase tickets to the rescheduled Rite of Spring performance in December. When can I do that?
Tickets for shows in December 2020 will go on sale later this summer or early fall. Stay tuned!
When are tickets going on sale for the 2020–21 season?
In light of many factors that may affect events during the 2020–21 season, ticket on-sale dates will have a phased approach this year. Sales for events occurring September through November 2020 will go on presale to members starting June 9, 2020. The public onsale for these performances will be on July 16, 2020. The sale timeline for winter shows will be announced this fall.
This schedule provides maximum flexibility for our artists while minimizing the effects on our patrons if changes or cancellations are necessary as the season progresses.
Will you have a physical box office where I can go to place an order?
As of May 20, we are still adhering to county and university shelter-in-place ordinances and do not have a planned opening date for our physical box office. Orders may be placed online 24/7. If you need assistance, email email@example.com and our staff will respond as soon as possible.
Will performances actually happen in fall 2020?
While there are a number of performances that will be announced on May 27, we know that policies around large gatherings may prohibit some shows from happening, along with many other factors. Artists around the world are experiencing difficulties traveling on top of sweeping tour cancellations. Some of our fall performances may need to be moved to outdoor spaces to operate more safely—and some may need to be rescheduled or canceled entirely. Each day brings more news—but through it all, we promise to keep our patrons informed.
How can I tell what performances are still happening?
Our online calendar hosted here on our website will have the latest information.
If performances start up again, what measures will Stanford Live take to protect patrons?
If we are allowed to present events again in the fall, we will be carefully auditing our spaces and adhering to guidelines set at the university, county, and federal levels as they pertain to social distancing and hygiene. We are currently considering many decisions such as moving performances outdoors to enable better social distancing, limiting sales from our café, significantly reducing venue capacities, eliminating physical program books, and increasing the frequency of cleanings. Decisions are ongoing and will be made in consultation with local health officials.
What do I do if I have a ticket to a show but I’m not feeling well?
If you are experiencing symptoms or have come into contact with anyone who is sick, please stay home. Your tickets may be exchanged to any other performance in the same season (excluding Frost Amphitheater performances) or donated as a tax-deductible donation to Stanford Live.
If I purchase a ticket to a performance that is later canceled or rescheduled, can I get a refund?
If a performance is canceled or rescheduled, you may exchange to a different performance within the same season (excluding Frost Amphitheater performances), donate your ticket as a tax-deductible donation to Stanford Live, or request a refund.
What’s with the one-price model this fall?
To allow our team the flexibility to move performances from one space to another, we are rolling out our first-ever “one-price” model for many of our performances in the 2020–21 season, starting with the fall. This model allows us to normalize ticket values in seated venues like Bing Concert Hall and Memorial Auditorium so we can more easily move ticketed patrons into outdoor, general admission environments like Frost Amphitheater. We will apply this model to most of our fall performances except for our rescheduled presentation of Yang Liping’s Rite of Spring. We will reevaluate this model for our winter shows.
Will you start livestreaming concerts?
We are in discussion with artists about the possibility of livestreaming events from Bing Concert Hall. Stay tuned for more updates!
This is all so crazy. Is Stanford Live going to be okay?
Times are tough for many of us in the entertainment industry, but we are doing our best to stay positive, connected, and flexible. We are a team of arts lovers, dedicated to celebrating and supporting live performance. We miss seeing all our audiences and artists live—our Stanford Live family!—and it will be an amazing day when we can all be together again.
How can I support artists during this time?
Follow your favorite artists on social media or explore new sounds! Purchase music directly from the artist, grab that cool band t-shirt you’ve always wanted, or visit artist and company websites to see if there are other ways you can support directly. Share your favorite artists with friends, families, and kids—a little goes a long way. And keep listening and watching them hone their craft from afar.
How can I support Stanford Live?
Learn more about our membership program here.
I want to receive the latest updates from Stanford Live on performances, cancellations, and more. How can I stay informed?
Sign up for our eNewsletter here.