Frost Amphitheater

 

As we continue to navigate this unprecedented year, we want to make sure you—our Stanford Live family—stay informed. Please check back as we will continue to update this page.
 

[Updated April 21, 2022]

The following policies are based on the current state, local, and university guidance we have available to us. We will let you know if things change as we may receive further guidance from state, county, and university officials on upcoming events.

 

Stanford Live Arts Festival

2021–22 Season

Ticket Sales, Exchanges, and Refunds

2020–21 Digital Season

Other

 

Stanford Live Arts Festival

Do I have to wear a mask?

Masks are not required for events at Frost Amphitheater.

 

Is proof of vaccination required to attend an event at Frost Amphitheater?

Proof of vaccination or negative COVID-19 test is not required to attend outdoor events at Frost Amphitheater. By purchasing tickets to an event at Frost Amphitheater, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but are not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Check back for the most up to date information. Guidelines are subject to change.

 

Where can I park for a show at Frost Amphitheater?

Due to capacity, we recommend purchasing a parking pass. There is a limited amount of free parking available around the venue that will fill up first come first served. Reserved parking in Lot 10 and the Galvez Lot is available for $30. ADA parking is located on Roth and Palm Drive and is free but limited on a first come, first served basis.

 

Is reserved seating available for performances?

Reserved chair seating is only available in the Lower Bowl section. Please refer to the Reserved with GA Lawn seating configuration map here

 

What are VIP tables and do I have to purchase all four seats?

VIP tables are in the Meadow and Lower Bowl. They include table seating for four people, food and beverage table service, priority entry, and a special VIP only menu of snacks, bites, and premium beverages. All four seats must be purchased together.

 

What can I bring to Frost Amphitheater? 

Frost Amphitheater has a clear bag policy. Only small clutch bags (no larger than 5”x8”) and clear plastic, vinyl or PVC bags that do not exceed 12"W x 12"H x 6"D will be allowed inside the venue (one bag per person). Small clutch bags and non-clear diaper bags are permitted and can be carried separately or within a clear bag.

Blankets are permitted to be used on your lap or to stay warm but must fit in your clear bag. Blankets cannot exceed 40"x60”.

Permitted food and beverage items include bagged snacks and personal food items, factory sealed water bottles 20 oz. or under (1 bottle per person), and empty, reusable water bottles. If the reusable bottle is over 20 oz it must be non-metal. Water refill stations are located near each restroom building in the venue. All snacks and bottles must fit in your clear bag.

Chairs with legs, outside alcohol, coolers, and tables are not allowed. Please visit our What to Bring page on the Frost Amphitheater website for a full list of prohibited items.

 

Do you serve food and drinks?

Yes, food and drinks can be purchased onsite. View the menu here.

 

Will outdoor shows at Frost Amphitheater be canceled if it rains?

Concerts at Frost Amphitheater will go on rain or shine.

 

What if I have a ticket and need to exchange it?

Your tickets may be exchanged for another performance equal or greater in price value at Frost Amphitheater (subject to availability excluding Goldenvoice performances) or donated as a tax-deductible donation to Stanford Live. The general public will be charged a $10 exchange fee. Stanford students will be charged a $4 exchange fee. To start an exchange, please fill out this form. Exchanges must be submitted at least 2 hours prior to the show. Donations may be made using this form.

 

If I have Stanford Live credit on account, can I use it on an event at Frost Amphitheater?

Stanford Live credit on account from Bing Concert Hall, Bing Studio, Memorial Auditorium, and Memorial Church cannot be used to purchase tickets to shows at Frost Amphitheater. 

 
 
 

2021–22 Season

Do I have to wear a mask?

Based on local COVID-19 metrics being met, the Santa Clara County Public Health Department and Stanford University have updated their masking requirements. Stanford University guidelines now state that masks are no longer required for indoor performances, but are strongly recommended. We encourage you to continue wearing masks for the comfort of our patrons, staff, and artists. 

 

Is proof of vaccination required to attend indoor events at Stanford Live?

All visitors (adults and children) coming to events at Stanford Live must meet at least one of two criteria:

1) Be fully vaccinated against COVID-19. Fully vaccinated means it has been at least two weeks after your final dose of a vaccine (boosters are not required).
OR
2) Receive a negative COVID-19 PCR test within 48 hours prior to arrival onsite

 

To show proof of vaccination, you must bring a photo ID plus one of the following:

1) Vaccine card or a photo of your vaccine card
OR
2) Digital COVID-19 vaccine record using the My Vaccine Record App

 

Does my child need a negative COVID test to attend an event?

Children under 12 must show a negative COVID-19 PCR test within 48 hours prior to arrival onsite or be fully vaccinated. 

 

Are other health and safety protocols in place?

Stanford University guidelines now state that masks are no longer required for indoor performances, but are strongly recommended. We encourage you to continue wearing masks at Stanford Live indoor venues for the comfort of our patrons, staff, and artists. Patrons who choose to wear a face mask should bring their own masks that cover their nose and mouth. Masks with valves will not be allowed. 

Patrons should stay home if they are experiencing a fever or any COVID-19 symptoms, have tested positive for COVID-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having COVID-19.
 

What is the capacity for shows during the 2021–22 season?

2021–22 season shows are sold at full capacity. 

 

How can I purchase tickets for shows? 

All events in our 2021–22 season are on sale now. Tickets are sold in-person at the box office, online, and by phone. The box office is open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.

 

Who needs a ticket and are discounts available?

All attendees, regardless of age, must have a ticket to attend a Stanford Live event. Children under the age of 18 must be accompanied by an adult. Discounted tickets are available for Stanford University students and employees, including Stanford Hospital employees.  

 

What if I have a ticket to a show but I'm not feeling well?

We are pleased to offer fee-free exchanges for all patrons for the 2021–22 season at Bing Concert Hall. If you are experiencing symptoms or have come into contact with anyone who is sick, please stay home. Your tickets may be exchanged to another performance equal or greater in price value scheduled in the same season (excluding Frost Amphitheater performances) or donated as a tax-deductible donation to Stanford Live. 

 

Will outdoor shows at Frost Amphitheater be canceled if it rains?

Concerts at Frost Amphitheater will go on rain or shine.

 

Ticket Sales, Exchanges, and Refunds

When will the next Stanford Live season be announced?

The 2022–23 will be announced in June 2022.

 

When are tickets going on sale for the 2022–23 season?

Tickets will go on sale later in June 2022. Tickets are sold in-person at the box office, online, and by phone. The box office is open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7 at live.stanford.edu. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.

 

Do you have a physical box office where I can go to place an order?

The box office at Bing Concert Hall is open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.

 

If I purchase a ticket to a 2021–22 season performance that is later canceled or rescheduled, can I get a refund?

If a performance is canceled or rescheduled, you will be notified and have the option to request a refund, exchange your tickets for another show equal or greater in price value scheduled in the same season (excluding Goldenvoice performances at Frost Amphitheater), or donate your tickets as a tax-deductible donation to Stanford Live. We are pleased to offer fee-free exchanges for all patrons until further notice for the 2021–22 season. Click here for more information about donations and exchanges. 

 

 

2020–21 Digital Season

Where can I access Stanford Live's digital season?

As of June 15, 2021, the short films from our 2020-21 digital season are no longer available for viewing. "Other Performances & Documentaries" as well as the "Podcasts & More" sections on our Films and Screenings page are still available to stream through the summer.

 

 

Other

How can I support Stanford Live?

Join as a member today to receive 12 months of exciting member benefits such as preferred presale ticket opportunities, invitations to special events, fee-free presale ticket orders, dedicated ticket concierge services, reserved parking, complimentary tickets to Bing Fling, and more. Learn more about our membership program here. 

 

I want to receive the latest updates from Stanford Live on performances, cancellations, and more. How can I stay informed?

Sign up for our eNewsletter here.