2021–22 Season FAQ
As we continue to navigate this unprecedented year, we want to make sure you—our Stanford Live family—stay informed. Please check back as we will continue to update this page.
[Updated January 5, 2022]
The following policies are based on the current state, local, and university guidance we have available to us. We will let you know if things change as we may receive further guidance from state, county, and university officials on upcoming events.
Are performances still happening during the Omicron wave?
All Stanford Live performances through January 28 are canceled per the University’s recent announcement to cancel indoor events and gatherings on campus.
The health and safety of our patrons, artists, students, and staff is our top priority. By canceling events now, our hope is to limit the spread of the virus during this time.
I have tickets to a show before January 28. Can I get a refund?
If you have tickets to performances from now through January 28, you received an email from us with more information about your ticket options.
As a ticket buyer, you can exchange tickets for another Stanford Live event this season, put the value of your tickets on account credit to be used later this season, or donate your tickets to Stanford Live. If no action is taken, your original form of payment will be refunded.
If you have any questions, please contact the Stanford Live Box Office at email@example.com.
Is proof of vaccination required to attend indoor events at Stanford Live?
All visitors (adults and children) coming to events at Stanford Live must meet at least one of two criteria:
1) Be fully vaccinated against COVID-19. Fully vaccinated means it has been at least two weeks after your final dose of a vaccine.
2) Receive a negative COVID-19 PCR test within 48 hours prior to arrival onsite
To show proof of vaccination, you must bring a photo ID plus one of the following:
1) Vaccine card or a photo of your vaccine card
2) Digital COVID-19 vaccine record using the My Vaccine Record App
Does my child need a negative COVID test to attend an event?
Children under 12 must show a negative COVID-19 PCR test within 72 hours prior to arrival onsite or be fully vaccinated.
Are other health and safety protocols in place?
Masks are required for both unvaccinated and vaccinated patrons across all Stanford Live indoor venues. Patrons should bring their own face masks that cover their nose and mouth and must wear them at all times. Masks with valves will not be allowed.
Patrons should stay home if they are experiencing a fever or any COVID-19 symptoms, have tested positive for COVID-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having COVID-19.
What is the capacity for shows during the 2021–22 season?
2021–22 season shows are sold at full capacity.
How can I purchase tickets for shows?
All events in our 2021–22 season are on sale now. Tickets are sold in-person at the box office, online, and by phone. The box office is open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email firstname.lastname@example.org and our staff will respond as soon as possible.
Who needs a ticket and are discounts available?
All attendees, regardless of age, must have a ticket to attend a Stanford Live event. Children under the age of 18 must be accompanied by an adult. Discounted tickets are available for Stanford University students and employees, including Stanford Hospital employees.
Do I have to wear a mask?
Masks are required for vaccinated and unvaccinated patrons for events at Bing Concert Hall, Bing Studio, Memorial Auditorium, Memorial Church, and all other indoor venues for Stanford Live performances during the 2021–22 season.
What if I have a ticket to a show but I'm not feeling well?
We are pleased to offer fee-free exchanges for all patrons until further notice for the 2021–22 season. If you are experiencing symptoms or have come into contact with anyone who is sick, please stay home. Your tickets may be exchanged to another performance equal or greater in price value scheduled in the same season (excluding Frost Amphitheater performances) or donated as a tax-deductible donation to Stanford Live.
Will outdoor shows at Frost Amphitheater be canceled if it rains?
Concerts at Frost Amphitheater will go on rain or shine.
Ticket Sales, Exchanges, and Refunds
When will the next Stanford Live season be announced?
We announced the 2021–22 season on July 20. Watch a special message here about the season from Stanford Live’s Executive Director Chris Lorway.
When are tickets going on sale for the 2021–22 season?
Tickets are on sale now. Tickets are sold in-person at the box office, online, and by phone. The box office is open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7 at live.stanford.edu. If you need assistance, email email@example.com and our staff will respond as soon as possible.
Do you have a physical box office where I can go to place an order?
The box office at Bing Concert Hall is open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email firstname.lastname@example.org and our staff will respond as soon as possible.
If I purchase a ticket to a 2021–22 season performance that is later canceled or rescheduled, can I get a refund?
If a performance is canceled or rescheduled, you will be notified and have the option to request a refund, exchange your tickets for another show equal or greater in price value scheduled in the same season (excluding Goldenvoice performances at Frost Amphitheater), or donate your tickets as a tax-deductible donation to Stanford Live. We are pleased to offer fee-free exchanges for all patrons until further notice for the 2021–22 season. Click here for more information about donations and exchanges.
2020–21 Digital Season
Where can I access Stanford Live's digital season?
As of June 15, 2021, the short films from our 2020-21 digital season are no longer available for viewing. "Other Performances & Documentaries" as well as the "Podcasts & More" sections on our Films and Screenings page are still available to stream through the summer.
How can I support Stanford Live?
Join as a member today to receive 12 months of exciting member benefits such as preferred presale ticket opportunities, invitations to special events, fee-free presale ticket orders, dedicated ticket concierge services, reserved parking, complimentary tickets to Bing Fling, and more. Learn more about our membership program here.
I want to receive the latest updates from Stanford Live on performances, cancellations, and more. How can I stay informed?
Sign up for our eNewsletter here.