Live performances are back at Frost Amphitheater • Learn about our Heath and Safety Guidelines

Frost Amphitheater

 

As we continue to navigate this unprecedented year, we want to make sure you—our Stanford Live family—stay informed. Please check back as we will continue to update this page.
 

[Updated August 5, 2021]

The following policies are based on the current state, local, and university guidance we have available to us. We will let you know if things change as we may receive further guidance from state, county, and university officials on upcoming events.

 

2021–22 Season

Summer 2021 Concerts at Frost

Ticket Sales, Exchanges, and Refunds

2020–21 Digital Season

Other

 


2021–22 Season

 

Is proof of vaccination required to attend indoor events at Stanford Live?

In accordance with state, county, and university protocols, proof of vaccination or a negative COVID test within the last 72 hours is required for entry to indoor events at Stanford Live (Bing Concert Hall, Bing Studio, Memorial Auditorium, Memorial Church). 

 

Are other health and safety protocols in place?

Masks are required for both unvaccinated and vaccinated patrons across all Stanford Live indoor venues. Patrons should bring their own face masks that cover their nose and mouth and must wear them at all times. Masks with valves will not be allowed. 

Patrons should stay home if they are experiencing a fever or any COVID-19 symptoms, have tested positive for COVID-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having COVID-19.
 

What is the capacity for shows during the 2021–22 season?

2021–22 season shows scheduled in the fall will be sold at full capacity. Information about winter and spring shows will be available later when tickets go on sale in the fall.

 

How can I purchase tickets for shows? 

In order to best prepare for potential changes in light of COVID-19, only tickets to shows scheduled from September through December will be available for purchase during the summer onsale. Remaining events will go on sale in the fall. Tickets are currently sold online and by phone. Box office phone lines are open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.

Member presale access begins on July 22. Tickets go on sale to the general public on August 24. 

 

Who needs a ticket and are discounts available?

All attendees, regardless of age, must have a ticket to attend a Stanford Live event. Children under the age of 18 must be accompanied by an adult. Discounted tickets are available for Stanford University students and employees, including Stanford Hospital employees.  

 

Do I have to wear a mask?

Masks are required for vaccinated and unvaccinated patrons for events at Bing Concert Hall, Bing Studio, Memorial Auditorium, Memorial Church, and all other indoor venues for Stanford Live performances during the 2021–22 season. 

 

What if I have a ticket to a show but I'm not feeling well?

We are pleased to offer fee-free exchanges for all patrons until further notice for the 2021–22 season. If you are experiencing symptoms or have come into contact with anyone who is sick, please stay home. Your tickets may be exchanged to another performance equal or greater in price value scheduled in the same season (excluding Frost Amphitheater performances) or donated as a tax-deductible donation to Stanford Live.

 


Summer 2021 Concert Series at Frost

 

Is proof of vaccination required to attend a concert at Frost?

In accordance with state, county, and university protocols, proof of vaccination or a negative COVID test is not required for entry to concerts at Frost. 

 

Are other health and safety protocols in place?

Masks are required for unvaccinated patrons and optional for fully vaccinated patrons. Please bring your own face coverings that cover your nose and mouth and wear them at all times. Masks with valves will not be allowed. Hand sanitizing stations will be available at various locations throughout the venue. 

Patrons should stay home if they are experiencing a fever or any COVID-19 symptoms, have tested positive for COVID-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having COVID-19. 
 

What is the capacity for concerts at Frost?

Seating capacity for live concerts at Frost in July is reduced to 1,660, 20% of the amphitheater’s total capacity, with larger capacity shows beginning in August. Capacity for An Evening with Gregory Porter with Marcus Shelby Quintet featuring Tiffany Austin, Xian Zhang Conducts the SF Symphony, and Starry Nights: SF Ballet’s Return to the Stage are sold at a reduced capacity. Not Our First Goat Rodeo is sold at full capacity.

 

How can I purchase tickets for shows? 

All tickets, including SF Symphony, SFJAZZ, and Stanford Jazz Workshop co-presentations, are processed by Stanford Live and sold online or by phone. In-person ticket purchases are not available at this time. Tickets will be emailed to patrons and then scanned on patrons’ phones upon entry. For performances in July and on August 1, tickets may be purchased in socially distanced pods of two, four, and six seats. All July shows ticket sales end 30 minutes after the show starts. 

 

Who needs a ticket and are discounts available?

All attendees, regardless of age, must have a ticket to attend a Stanford Live event at Frost Amphitheater. Children under the age of 18 must be accompanied by an adult. Discounted tickets are available for Stanford University students and employees, including Stanford Hospital employees. 

 

How does seating work? 

Tickets for concerts in July are available in pods of two, four, and six. Patrons must use the cushioned folding chairs provided and cannot sit on the ground. There is no pod seating for August concerts. 

 

Do I have to wear a mask?

Masks are now optional for fully vaccinated patrons, but required for unvaccinated patrons. 

 

What can I bring?

Frost Amphitheater has a clear bag policy that will be strictly enforced. Only small clutch bags (no larger than 5”x8”) and clear plastic, vinyl or PVC bags that do not exceed 12"W x 12"H x 6"D will be allowed inside the venue (one bag per person). Small clutch bags and non-clear diaper bags are permitted and can be carried separately or within a clear bag. 

Blankets are permitted to be used on your lap or to stay warm but must fit in your clear bag. Blankets cannot exceed 40"x60”and are not permitted on the grass.

Permitted food and beverage items include bagged snacks and personal food items, factory sealed water bottles 20 oz. or under (1 bottle per person), and empty, reusable water bottles. If the reusable bottle is over 20 oz it must be non-metal. Water refill stations are located near each restroom building in the venue. All snacks and bottles must fit in your clear bag.

Personal chairs, outside alcohol, coolers, and tables are not allowed. Please visit our What to Bring page on the Frost Amphitheater website for a full list of prohibited items. 

 

Are food and beverages being sold on site?

Limited food and beverage service will be available onsite. Visit our food and beverage page to view the current menu.

 

Where can I park?

Parking is FREE on the Stanford campus in metered and lettered parking zones on weekdays after 4:00 PM and on weekends at all times. Disabled parking, loading, and service vehicle restrictions are enforced at all times. Click here for a map and directions to Frost Amphitheater.

 

Can I visit other parts of the Stanford University campus?

Visitors are now welcome in all outdoor areas at Stanford University as the university's temporary campus zones program was lifted on June 16, 2021. 

 

What if I cannot attend a performance?

Your tickets may be exchanged to another show equal or greater in price value scheduled in July or August at Frost (subject to availability) or donated as a tax-deductible donation to Stanford. For donations, please fill out this form. To start an exchange, please fill out this form. Exchanges can be put on account credit, but credit must be used this summer. Exchanges must be submitted at least 2 hours prior to the show. At this time we are not offering refunds unless a concert is canceled. 

You should stay home if you are experiencing a fever or any COVID-19 symptoms, have tested positive for COVID-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having COVID-19.

 

What if there is smoke from wildfires?

In the event of inclement weather, check our social media channels @stanfordlive and our website for updates. We will make a final call on weather no later than 4pm on the day of the event. Canceled performances will not be rescheduled. If a performance is canceled due to inclement weather or other circumstances, you will be notified and have the option to request a refund, exchange your tickets for any other concert at Frost equal in price value (subject to availability), or donate your tickets as a tax-deductible donation to Stanford Live.

 

 

Ticket Sales, Exchanges, and Refunds

When will the next Stanford Live season be announced?

We announced the 2021–22 season on July 20. Watch a special message here about the season from Stanford Live’s Executive Director Chris Lorway.

 

When are tickets going on sale for the 2021–22 season?

Member presale access begins on July 22. Tickets go on sale to the general public on August 24. In order to best prepare for potential changes in light of COVID-19, only tickets to shows scheduled from September through December will be available for purchase during the summer onsale. Visit live.stanford.edu for updates on sales to later performances.  

 

Do you have a physical box office where I can go to place an order?

While in-person box office services are not available at this time, our phone lines are open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.

 

If I purchase a ticket to a Frost concert that is later canceled or rescheduled, can I get a refund? 

If a concert is canceled due to inclement weather or other circumstances, you will be notified and have the option to request a refund, exchange your tickets for another show equal or greater in price value scheduled in July or August at Frost (subject to availability), or donate your tickets as a tax-deductible donation to Stanford Live. 

 

If I purchase a ticket to a 2021–22 season performance that is later canceled or rescheduled, can I get a refund?

If a performance is canceled or rescheduled, you will be notified and have the option to request a refund, exchange your tickets for another show equal or greater in price value scheduled in the same season (excluding Frost Amphitheater performances), or donate your tickets as a tax-deductible donation to Stanford Live. We are pleased to offer fee-free exchanges for all patrons until further notice for the 2021–22 season.

 

 

2020–21 Digital Season

Where can I access Stanford Live's digital season?

As of June 15, 2021, the short films from our 2020-21 digital season are no longer available for viewing. "Other Performances & Documentaries" as well as the "Podcasts & More" sections on our Films and Screenings page are still available to stream through the summer.

 

 

Other

How can I support Stanford Live?

Join as a member today to receive 12 months of exciting member benefits such as preferred presale ticket opportunities, invitations to special events, fee-free presale ticket orders, dedicated ticket concierge services, reserved parking, complimentary tickets to Bing Fling, and more. Learn more about our membership program here. 

 

I want to receive the latest updates from Stanford Live on performances, cancellations, and more. How can I stay informed?

Sign up for our eNewsletter here.