2022–23 Season FAQ
[Updated June 1, 2022]
The following policies are based on the current state, local, and university guidance we have available to us. We will let you know if things change as we may receive further guidance from state, county, and university officials on upcoming events.
Ticket Sales, Exchanges, and Refunds
Stanford Live Arts Festival
Do I have to wear a mask?
Masks are not required for events at Frost Amphitheater.
Is proof of vaccination required to attend an event at Frost Amphitheater?
Proof of vaccination or negative COVID-19 test is not required to attend outdoor events at Frost Amphitheater. By purchasing tickets to an event at Frost Amphitheater, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but are not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Check back for the most up to date information. Guidelines are subject to change.
Where can I park for a show at Frost Amphitheater?
Due to capacity, we recommend purchasing a parking pass. There is a limited amount of free parking available around the venue that will fill up first come first served. Reserved parking in Lot 10 and the Galvez Lot is available for $30. ADA parking is located on Roth and Palm Drive and is free but limited on a first come, first served basis.
Is reserved seating available for performances?
Reserved chair seating is only available in the Lower Bowl section. Please refer to the Reserved with GA Lawn seating configuration map here.
What are VIP tables and do I have to purchase all four seats?
VIP tables are in the Meadow and Lower Bowl. They include table seating for four people, food and beverage table service, priority entry, and a special VIP only menu of snacks, bites, and premium beverages. All four seats must be purchased together.
What can I bring to Frost Amphitheater?
Frost Amphitheater has a clear bag policy. Only small clutch bags (no larger than 5”x8”) and clear plastic, vinyl or PVC bags that do not exceed 12"W x 12"H x 6"D will be allowed inside the venue (one bag per person). Small clutch bags and non-clear diaper bags are permitted and can be carried separately or within a clear bag.
Blankets are permitted to be used on your lap or to stay warm but must fit in your clear bag. Blankets cannot exceed 40"x60”.
Permitted food and beverage items include bagged snacks and personal food items, factory sealed water bottles 20 oz. or under (1 bottle per person), and empty, reusable water bottles. If the reusable bottle is over 20 oz it must be non-metal. Water refill stations are located near each restroom building in the venue. All snacks and bottles must fit in your clear bag.
Chairs with legs, outside alcohol, coolers, and tables are not allowed. Please visit our What to Bring page on the Frost Amphitheater website for a full list of prohibited items.
Do you serve food and drinks?
Yes, food and drinks can be purchased onsite. View the menu here.
Will outdoor shows at Frost Amphitheater be canceled if it rains?
Concerts at Frost Amphitheater will go on rain or shine.
What if I have a ticket and need to exchange it?
Your tickets may be exchanged for another performance equal or greater in price value at Frost Amphitheater (subject to availability excluding Goldenvoice performances) or donated as a tax-deductible donation to Stanford Live. The general public will be charged a $10 exchange fee. Stanford students will be charged a $4 exchange fee. To start an exchange, please fill out this form. Exchanges must be submitted by midnight the day prior to the concert. Donations may be made using this form.
If I have Stanford Live credit on account, can I use it on an event at Frost Amphitheater?
Stanford Live credit on account from Bing Concert Hall, Bing Studio, Memorial Auditorium, and Memorial Church cannot be used to purchase tickets to shows at Frost Amphitheater.
2022–23 Season
Are masks or proof of vaccination required to attend indoor events at Stanford Live during the 2022–23 season?
Stanford Live is monitoring local COVID-19 trends and will follow protocols mandated by local governments and Stanford University. By purchasing tickets to an event at Stanford Live, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Check back for the most up to date information, guidelines are subject to change
How can I purchase tickets for shows?
Tickets are sold in-person at the box office, online, and by phone. The box office is open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.
Who needs a ticket and are discounts available?
All attendees, regardless of age, must have a ticket to attend a Stanford Live event. Children under the age of 18 must be accompanied by an adult. Discounted tickets are available for Stanford University students and employees, including Stanford Hospital employees.
What if I have a ticket to a show but I'm not feeling well?
If you are experiencing symptoms or have come into contact with anyone who is sick, please stay home. Your tickets may be exchanged to another performance equal or greater in price value scheduled in the same season (excluding Frost Amphitheater performances) or donated as a tax-deductible donation to Stanford Live.
Will outdoor shows at Frost Amphitheater be canceled if it rains?
Concerts at Frost Amphitheater will go on rain or shine.
Ticket Sales, Exchanges, and Refunds
When will the next Stanford Live season be announced?
The 2022–23 was announced on June 1, 2022. View our season video here to learn more about the upcoming performances.
How can I purchase tickets for the 2022–23 season?
Tickets are sold in-person at the box office, online, and by phone. The box office is open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7 at live.stanford.edu. If you need assistance, email bingboxoffice@stanford.edu and our staff will respond as soon as possible.
If I purchase a ticket to a 2022–23 season performance that is later canceled or rescheduled, can I get a refund?
If a performance is canceled or rescheduled, you will be notified and have the option to request a refund, exchange your tickets for another show equal or greater in price value scheduled in the same season (excluding Goldenvoice performances at Frost Amphitheater), or donate your tickets as a tax-deductible donation to Stanford Live. Click here for more information about donations and exchanges.
2020–21 Digital Season
Where can I access Stanford Live's digital season?
As of June 15, 2021, the short films from our 2020–21 digital season are no longer available for viewing. "Other Performances & Documentaries" as well as the "Podcasts & More" sections on our Films and Podcasts page are still available to stream.
Other
How can I support Stanford Live?
Join as a member today to receive 12 months of exciting member benefits such as preferred presale ticket opportunities, invitations to special events, fee-free presale ticket orders, dedicated ticket concierge services, reserved parking, complimentary tickets to Bing Fling, and more. Learn more about our membership program here.
I want to receive the latest updates from Stanford Live on performances, cancellations, and more. How can I stay informed?
Sign up for our eNewsletter here.