If unforeseen circumstances prevent you from using your Stanford Live tickets, we offer both exchanges and donations. For assistance, email firstname.lastname@example.org.
Our Promise To You
If a performance is canceled or rescheduled, you may exchange to a different performance within the same season (excluding Frost Amphitheater performances), donate your ticket as a tax-deductible donation to Stanford Live, or request a refund. To learn more about our policies, visit our FAQ page.
Exchanges may be made by phone or online for another Stanford Live performance during the current season, pending availability. All prices and programs are subject to change. Exchanges will be made for the value of your ticket(s) at time of purchase.
Exchanges can be made by phone or online for another performance during the current Stanford Live season, pending availability. If ticket exchanges are for a lower-priced ticket, the difference may be used towards additional Stanford Live event tickets or placed on account for future use during the current Stanford Live season.
All ticket exchanges must be completed by 11:59 PM the day prior to the performance.
All ticket exchanges must be for Stanford Live performances during the current season, pending availability.
We cannot accept requests to exchange tickets from Stanford Live events to academic (Department of Music) or other campus performances not affiliated with Stanford Live.
Ticket exchanges will not be accepted after the deadlines listed above or at the venue ticket window. We cannot exchange or accept as a donation tickets for past or missed performances.
Exchange by phone
Please call the Bing Concert Hall Ticket Office at 650.724.2464 with your tickets in hand and a representative will be happy to assist you.
Please use this form to submit your exchange request for the 2023-24 season.
- Tickets for the new performance will be based on availability at the time the exchange request is processed by the Bing Concert Hall Ticket Office.
You can also donate your tickets, which allows us to sell your returned seats to another patron—and also provides you with a tax deduction. Please note: the value of the ticket donation does not apply toward a Stanford Live membership.
Your ticket donation helps provide access for audiences that might not otherwise have the economic means to attend, such as schools and local charitable organizations. We thank you for your gift and for keeping the arts a vital and vibrant part of our community.
All donated tickets are tax-deductible (for the lesser of face value or fair market value) if received by the deadlines noted below. Consult your personal tax advisor for details. Please read the following procedures to donate your tickets.
The Bing Concert Hall Ticket Office accepts Stanford Live ticket donations up to 60 minutes before the event’s start time.
Ticket donations made at the venue box office less than 60 minutes before the performance are not tax-deductible.
We cannot accept tickets for past or missed performances as a donation.
- The value of the ticket donation does not apply toward a Stanford Live membership.
Donate by phone
Please call the Bing Concert Hall Ticket Office at 650.724.2464 with your tickets in hand and a representative will be happy to assist you. Ticket donations will be accepted up to 60 minutes prior to the performance.
Donate by mail
Mail the tickets with a note indicating your wish to donate your tickets to:
c/o Bing Concert Hall Box Office
327 Lasuen Street, MC 2250
Stanford, CA 94305-2250
Please allow at least 10 business days for the mailed tickets to reach the Bing Concert Hall Ticket Office. Please note that the Bing Concert Hall Ticket Office cannot be responsible for the timeliness of delivery by the postal service.
Due to the nature of live performance, all programs and prices are subject to change. Tickets are nonrefundable, except in the case of a cancelled event. Tickets for past or missed performances may not be exchanged or donated.