Ticketing & Policies
Due to the ongoing public health crisis, we are carefully revisiting our approach to seating, exchange policies, and more for the 2021–22 season. Visit our FAQ page to read more and check back for updated information.
Please review the following box office policies and attendance etiquette tips to make the most of your Stanford Live experience. All programs and prices are subject to change.
Your ticket purchasing options
The box office is open Tuesday–Friday from 12:00pm to 5:00pm. Orders may be placed online 24/7. If you need assistance, email email@example.com and our staff will respond as soon as possible.
3. In Person
Bing Concert Hall Ticket Office
327 Lasuen Street
Stanford, CA 94305
The box office is open Tuesday–Friday from 12:00pm to 5:00pm for in-person orders as well as phone orders. Orders may be placed online 24/7. If you need assistance, email firstname.lastname@example.org and our staff will respond as soon as possible.
Hours and Holidays
Our box is open for limited hours on Tuesdays and Fridays, 12:00pm–5:00pm.
The following holidays are observed: New Year's Day, Independence Day, Thanksgiving, and Christmas Day. Stanford University also institutes a campus-wide closure between fall and winter academic quarters each year.
Day of Show
On the day of the event, Will Call and lobby at the performance venue will open 60 minutes prior. Please bring valid photo ID to claim your tickets. Auditorium doors open 30 minutes prior to curtain for audiences to locate their seats.
Enjoy Presale Access: Become a Stanford Live Member
Stanford Live members help ensure the future of live performance at Stanford. In return, they receive 12 full months of exclusive benefits such as ticket presales, invitations to exclusive member events and receptions, and more. Read more about our membership program.
Can’t make a performance? Exchange or donate your tickets
Notification list for tickets to at-capacity events
Even though a performance may reach capacity in advance, at times tickets may be released and become available for sale. In order to expand the number of people who can enjoy our performances, we have created an online notification list to inform patrons when tickets have been released for sold-out events. Signing up for the list does not guarantee a seat, and purchases will be fulfilled in the order received.
When and where will I receive my tickets?
At time of your purchase, the default delivery method is e-tickets. You can change that to request to receive your tickets by mail or have them held at will call. The mail option is no longer available after 10 days prior to the event.
What if I haven’t received my tickets?
For e-tickets, you should receive your tickets by email within 15-20 minutes of placing your order. Please check spam/junk folders. For mailed tickets, please allow 10 business days for your tickets to arrive in the mail. If your tickets have not arrived within those time frames, please call the Bing Concert Hall Box Office at 650.724.BING (2464) or send an email to email@example.com.
There is a $10 per order handling fee ($4 for Stanford students) and no additional per ticket charges.
Refunds in the 2021–22 Season
We know that there are many factors that may affect our events in the upcoming 2020–21 season. If you have purchased tickets to a performance that is canceled or rescheduled, you may exchange to a different performance within the same season (excluding Frost Amphitheater performances), donate your ticket as a tax-deductible donation to Stanford Live, or request a refund. To learn more about our approach to the 2020–21 season, visit our FAQ page.
Please be aware that all events start promptly at the time indicated on the ticket. To minimize disruptions, patrons arriving after curtain time will be seated at a suitable interval in the program as designated by the artist(s). We recommend that you arrive at least 30 minutes prior to performances to find parking and to take your seat before the curtain rises.
Stanford Live is committed to providing quality cultural experiences for audience members of all ages, although some performances may not be suitable for young children under the age of five. Regardless of age, all children must have a ticket; children under 18 must be accompanied by an adult. Age minimums may be in place for certain performances at the artists' request. See individual event pages for more info. We ask that children attending Stanford Live performances sit quietly throughout the performance. Please inform Bing Concert Hall Box Office personnel if you will be attending with a child so that they can assist you in making the best seating selection.
Please turn off all pagers, cellular phones, personal organizers, watch alarms, and other sound-emitting devices before the performance. Cameras and recording equipment are strictly prohibited. There is limited cell phone service at Bing Concert Hall, especially in the auditorium. Medical professionals and others who may need to be reached during a concert should contact the Patron Services desk.
Food and beverages
No food is allowed inside the seating area of indoor venues. Beverages from Interlude Cafe in pre-approved cups may be permitted inside the hall; please ask your server or usher for details.
Smoking is not permitted inside any of the venues.
Ticket donation requests
Due to the large volume of requests and the limited capacity of Bing Concert Hall, Stanford Live can only currently consider ticket donation requests from Stanford-affiliated organizations. Please submit only one donation request on behalf of your organization by mail or email only; no phone requests, please. Requests must be received at least one month in advance of your response deadline. Organizations may only receive ticket donations once per year.
If you are a Stanford-affiliated organization and would like to request a ticket donation, email firstname.lastname@example.org or mail your request to:
Attn: Ticket Donation Request
365 Lasuen St
Stanford, CA 94305
Buyer beware: unauthorized tickets
The Bing Concert Hall Ticket Office will not replace tickets purchased through eBay, Craigslist, StubHub, or any other secondary market. Tickets that are not purchased through official Stanford University ticket offices are purchased at your own risk. Please be advised that Stanford Live cannot guarantee the authenticity of tickets obtained through any other source. Admission is not guaranteed if tickets are not valid.